Privacy Policy

1. Information We Collect

We may collect the following types of personal data:

  • Identity Information – name, title
  • Contact Information – billing and delivery address, email, phone number
  • Transaction Information – details of purchases and payments
  • Technical Data – IP address, browser type, device data
  • Usage Data – how you interact with our website (pages viewed, time spent)
  • Marketing & Communications – your preferences for receiving emails

We do not collect or store full payment details. All transactions are processed securely via third-party providers (e.g., Stripe, PayPal).


2. How We Use Your Information

We use your information to:

  • Fulfil and manage your orders
  • Process payments and send invoices
  • Provide customer support
  • Improve our website and services
  • Send occasional marketing communications (only with your consent)
  • Comply with legal obligations


3. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to process and deliver your order
  • Legal obligation – for recordkeeping and compliance
  • Consent – for marketing communications
  • Legitimate interests – to improve our services and prevent fraud


4. Sharing Your Information

We only share your data with trusted third parties where necessary, such as:

  • Payment processors (e.g. Stripe, PayPal)
  • Delivery services (e.g. Royal Mail, DPD)
  • IT and website service providers

We do not sell or rent your personal data to any third parties.


5. Data Security

We take reasonable precautions to protect your data. This includes secure servers, encryption, and access controls. However, no method of transmission over the internet is 100% secure.


6. Data Retention

We keep your data only as long as necessary to fulfil the purposes for which we collected it, including legal, accounting, and reporting requirements. Typically:

  • Order information: up to 6 years (for tax/legal purposes)
  • Marketing data: until you unsubscribe


7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to or restrict data processing
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at hello@shopindrani.com.


8. Cookies

Our website uses cookies to improve your browsing experience and collect usage data. You can control cookies via your browser settings. For full details, see our [Cookie Policy].


9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.


Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please email us at hello@shopindrani.com.